SetiOD 7
Warranty and Owner Asstance Inrol'aUon
Cummins will pa fo the lubncating oil, anti,.
-
Umlted Warrnty on CUMMINS Engines
Ba Enne Warty
this warrty cors any failures of the Engine,
filter elements, belts, hos and other -,
maintenanc items that are not reusable due to
the Warrntable Failure.
whic relt under no us and se, frm
a defe In materal of fador wonship
(Warrntable Failure). This coe beins wi
the date of in servce to the first retail owner and ends two years (2 years or 50,000 miles/80,468 kilometers, whichever ocurs first).
Cummins will pay for reasonable labor cots for Engine removl and reinstallation when necssary to repair a Warrntable Failure.
Cummins wil pay reasonable costs for towing
These warrnties are made to all Owners In
the chain of distrbuton, and Coverage continues to all subsequent Owers until the end of
a vehicle disabled by a Warrantable Failure to the nearest authonzed reDair station for thi first year frm the date of in service to the first retail owner or the duration of the warrnty,
whichever occurs first
the periods of Coverage.
In lieu of the towing
expense, Cummins wil pay reasonable costs
Cumm~n~ Responsibilties
Cummins will pa fo all part and labor neeed to
reir th damage to the Engine reultng frm a
for mechanics to trvel to and frm the
locaon of the vehicle, Including meals,
mileage, and loging when the repair Is
perfonned at the site of the failure.
Warrntable Failure.
350
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Page 1 of 10
.ati 01, an :f ot '
: re due to
:1ce IIfol'aUon
Warrnty and Ower Assistance Information
'-
Section 7
Ower Responsibilties
Owr Is reponsible fo the option and maintenanc of the Engine as Speed In th applicable Cummins Option and Maintenanc ManuaL.
. Ower is resposible for the cot of lubrting oil,
antieee, filter elements and other maintenance
Jn wh ne
/lure.
'e la CO fo
items proded dunng warrnty repairs unles
such items are not reusable due to the
Owr is als reibl b' Prong pr tht
all remeed maintenance hav ben per-
Warrntable Failure.
foed.
Before the expiration of the applicable warrnty, Owner must noti a Cummins disbibutor, author-
I cost for tOWng
ntable Failure to
statlon for lI
Ower is responsible for communication expenses, meals, loging and similar costs incurred as a
result of a Warrantable Failure.
Jervce to the first
ized dealer or other repair loction approved by
Cummins of any Warrntable Failure and ~ake
the Engine available for repair by such facclity. Except for Engines disabled by a Warrntabl.e Failure dunng the first year from the date of in servce by the first retaiVower or the duration of
f th warrnt,
Owner is responsible for non-Engine repairs and
for Mdowntime" expenses, cargo damage, fines, all
of the towing lasonable costs
applicable taxes; all business costs an~ other
losses resulting form a Warrntable Failure.
I frm the
Ing meals,
. i-lr Is
the warrnty, which ocrs firs ow must
al deliv the Enine to th reir facllt.
.lIun.
Lotis In the Unit Sta and Canada are
listed In th Cummins Unit State and Canada
Sales and Serv Dire.
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Section 7
Warranty and Owner Assistance Infonnation
1J0ns
Cummins is not repoibe fo fanure or damage
Failure reultng In exceiv 0/1 compti -.
CO fo th duration of the coverage or ard
100,00 miles (160,935 kilometers) or 700 hours
fr the date of delivry to the first retail ower.
resultng fo wht Cummins delelnes to be
abu or nelec inudIng bu no Umited to:
whichevr,of the three OCrs first Befo a cI~im .
b' excee 0/1 consumptin WILL be coider
oprati wi adequate cots or lubrnts:
ovr fuling; ov sping; lack of maIntennc
of lubrting, cong or Intake sy; imprper
storage, strtng, wann-up, run-n or shutdow
practices; unautonzed modifications of the Engine. Cummins is also not responsible for failures caused by incorrec oil or fuel or by water, dirt or other contaminants in the fuel or oil.
Ower must submit adequate docmentation to '
sho tht coumption exces Cummins
published standards.
Failures of belts and hoses supplied by Cummins are covered dunn9 the first year from the date of in service to the first retaiVowner, delivery of the
This warrnty does not apply to accnes
supplied by Cummins, which bear the name of
another company. This categ Inudes, bu is
Engine or the duration of the warrnty, whichever occrs first.
Part used to repair a Warrntable Failure may be
trnsis, to conv vaum pumps,
enine exus brke, po st pups,
no-Cmmlns fan dri, and air copr.
coitng co clut, filt,
not limi to: altto, st, fans, air
new Cummins part; Cummins appro rebußt
part, or repaire part. Cummins Is not
repoibe fo failure reultng frm the us of
part not app by Cummins.
352
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'.
. Warty and Ower Asistance Information
A ne Cuns or CuIns app reil
..
Section 7
Ihe reIning coe herender.
Ihe iden of th pa It replace and is entied to
NOTICE: CUMMINS DOES NOT COVER THE
part us to rer a Warrntable Failure assumes
LIMITD WARRANT ON NEW
ALLISON AUTOMATIC TRANSMISSIONS INSTALLED IN
WORKHORSE CUSTOMS CHASSIS
Allison Transmission Division, General Motors
WER OF NORMAL WER ITEMS AND IS NOT RESPONSIBLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Corpration will provide for repairs or replace
ment, at its option, dunng the warrnty penod of
each new Allson Transmission that is installed in
a Workhorse Custom Chassis in accrdance with
the followng terms, conditions and limitations.
WHAT IS COVERED
WARRTY APPUES - This warrnty is for new
Allison Transisio installed in a Wor
Cust Chssis and is prded to the orinal
and any subsuent owers) of the vehicle dur.
in the warrnty peno.
353
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...
SectiOD 7
~
Warrnty and Owner Assi~ttnce Information
A resoble amont of time must be allo ~r
rers opti,or ret.anyAI malfnc to defe in matel 11nsn's c: at tr or wonshlp resulng fr
appprte under th circmsnc.
REAIRS CO - Th W8nty co
-
th Distrbu or Dealer to perfrm necry
repairs.
TRANSMISSION REMOVAL AND
th me Al Trans deterines most
repairs or reacets win be pe using
ocrrng durng the warrnty pe. Neeed
REINSTALTION - Labo cots fo the removl
and reinstallations of the trnsmission, when
TOWNG - Towng is covere to the nearest Allison Transmission Disbibuor and autonzed
Dealer only when necssary to prevent furter
nery to make a warrnty repair, are cored
by this warrnty.
Warranty period - The warrnty period for all
coverage shall begin on the date of in-service by the retail purchaser. The warrnty penod for all coverage shall end at the expiration of the
damage to your trnsmission.
PAYMENT TERMS - Warrnty repairs include
part and labor.
coverage set fort below.
NOTE:
OBTAINING REPAIRS - TO OBTAIN
WARRANT REPAIRS. TAKE
MY 2000 -2003 Commercial, and Motorhome
AN ALLL.cuN TRNSMISSION DISTB R OR AUTORI7 DEALER WlIN A
REASONABlE AMOUNT OF REQUEST
THE VEHIC~O
Chassis
Model
TIME AND THE NEEDED REAIRS.
Aln i 00 Sees
Umlttlons
Warrnt
Part and labor
36 moth I Ualte
mieae No Ch
354
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-.
.
Warrnty and Ower Asistace Information
'~
WHT IS NOT COVRED
Section 7
Pro. An lnnsfs repair cause by an
ALTEnoN - Defe and damae caus as
DAE DUE TO ACCIDENT, MISUSE, or
alttl(S) mae to the Allis trnsmision or
-
th veicl is SOee the responsibilty of the entity
making th alteratfon(s)
Flo, colisio, tire, thft fr, valSm,
rit, ex or obed stldng th ve;
applicati and insllati; Alerati or
the reult of any of the filowng are no core:
Misus of the vehice; insllati in unapproVe
mOdification of the trnsmissions or the vehicle
NOTE:
DAMGE CAUSED BY LACK OF
MA~NACE OR BY THE USE OF .
TRNSMISSION FLUIDS NOT RECOMMENDED IN THE OPERATOR'S MANUAL - Defect and damage caused by any of the following are not covered:
Failure to follow the recmmendations of the maintenance schedule intervis applicable to the
and; Anyting other than defec in Allison
Transmission matenal or workmanship.
NOTE: This warrnty Is void on trnsmissions Used In vehicles currently or previously
titled as salvaged, scrapped, junked or totaled.
CHASSIS, BODY and COMPONENS - The
trnsmiSSion;
Failure to use trnsmission fluids or maintain
are solely repoble b' wa on th
other copoent an eq ma
chass and bo copany (8S) an
trnsmision fluid levels remended in the
Operatos Manual.
chssis, bo, copos) and equipm they
r- =-
3SS
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..~ t
.
Secon 7
Warrnty and Owner Asistance Information
If you hae 8ny questons regarding this
MANTCE - Nol mant (su as
repo1l.
ftuld) Is no co and Is the owers
ret of fift sc, an trnsisn
W8lTnt or th perfrmnce of walTnty
obligation.. you may contact any Allison
Transmission DIstbuor or Dealer, or wre to:
Allis Transision Divsion, General Motors Corpration
that is no an aut Allis Transmisson
Distrbuor or Deale and no core.
Defe an damae caus by a sece ouet
REPAIRS by UNAUORID DEARS -
P.O. Box 894
USE of OTHER. THAN GENUINE ALUSON TRANSMISSION PARTS - Defe and damage caused by the use of part that are not genuine
Allison Transmission part are not covere.
Indianapolis, IN 46206-894 Attention: Warrnty Administration
EXRA EXPENSES - Economic lo and ex
expense are not covere. Exmples include bu
! inconvie; st; pa b' lo of time
. or pa ve rel ex; loing; mels or
other tr cots.
are not limit to: lo of vehic us;
356
Case 2:04-cv-00161-ROS
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Page 7 of 10
- U44UL WiAQOQ
"' f""''' ~
\.u~,uuu;: ,3au.),.o,-UUU 4 I U\.C;UUI C;.)
de an to wee. No, an co wi the
saes tr or th opti of yo c: WILL
Cuto Safan Pcto yor You Sati an go-Im
give th Cuomr Asce Repretatie.
Pleas have th following infoation availae to
be reso by yor dealer's Sa or Se
. Vehic Identiti Number - This Is a 17 digit
ocr. "yor com ha no be re to your
satisfct, the follng step shld be taen:
De. Sotime, hor, de the best intenti of an comed, misundrsng can
number strtng wi a 5. (Tis Is avae fr the vehice reistion or tle, or the plate abve
the left to of the insment pael.)
. Dealer nae an lotion.
. Vehice's delivery date and present mileage.
STP ONE - Discus your coce wi a
member of dealer management Nonn,
concems can be quickly resolved at that level. If the
When contactng WCC, pleas remember, your
concem wil likely be resolved at a deaiër's facilty.
That is why we suggest you follow Step One first if you have a concern.
matter has already been reviewed with the Sales,
Seivice or Part Manager, contact the owner of
the dealer facilit. .
STEP TWO - If after contactng a member of dealer
STEP THREE - Both WCC and your WCC dealer
are committed to making sure you are completely satisfied with your new chasis. However, if you con-
mangement, it appears yor com canot be
relved by the dealer wi furtr help contact
tinue to be disstisfed after following tle proure
outined in Steps One and Two, you may file wi the
Workrs Cusm Chais by callng on our
toll number shown on page 35 10 we can
WCClBB Auto Une Prora to enforc any additional rights you may have.
give your Inquiry prpt at.
357
Case 2:04-cv-00161-ROS
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.. ,. .....
Customer Satifaction Procedures
-riht to chng eeibilit Umitatfs andor to
pr to filing any cort ac us of th pr Is
. fr of chrge and your ca ww genraft be heard
re to this infol disp ntut pr
de re or the intetati d th Ne Chs Umit Warnt. Alh yo ma be reuire to
grm 8d by th lut di Be veiCo d re Bu Bureus to seUl
Th BBS Au Li pr 18 .. au d co pr
-
ditinue It pacipati In this prram.
State Warrty Enforcement Laws.
la in many state permit owers to obtain a
replacement chassis or a refund of the PUrcase
~ within 40 day. 1f)' do no ag wi th deion
given in your case, you may rejec it and pred
with any other venue for relief avilable to you.
You may contact the BBB using the toll-fr tele-
thes la vary fr state to state. Soe stte also reuire that you us BBB AUTO LINE prior to fù
ing a claim in a state court To the extent allowed by
price under certin circmstance. The Prosion r:
phone number or wrte them at the followng
state law, WCC reuires that you first provide us ~ written notication of any service difcult you have
exnence so that we have an OPPOrtnity make
any needed repairs before you are eligible for the remedies provided by these laws.
address:
BBB Auto Une Council of Better Busines Bureaus, Inc.
4200 Wilson Boulevrd
Alng, VA 22180 Tel: 1-895100
Suit 80
Your wren notication should be sent to:
Custr Asstce Cer
Workors Cust Chasss LLC
Dis of Co. 8Iib Is Im by Y8
age. milee and ot fact we re th
This pr Is av In aD 50 st an the
850 Ste Highw Suit #510
Tro MI481174
1-877-94771
358
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.,
Customer Satisfaction Procedur
'-
~
..'..
Spc Pottey Adustment Pr Beond the Warty Peod
wee is proud of the protecon aford by it
waty coverages. In order to achieve mamum
customer satisfacton, there may be times when
wee wil estalish a spe polic adjust
prora to pay all or part of the cot of certin repairs not covered by the Warrnty or to reimburse
certn repair expenses you may have inCUrr.
Check with your WCC dealer or call WCC Customer
Asistace to determine whether any sp polic
adjustment program is applicable to your chis.
When you make an inquiry, you wil nee to give the year, model and mileage of your chasis an your
Vehice Identition Number (VIN).
359
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Page 10 of 10