Free Declaration - District Court of Delaware - Delaware

Case 1:07-cv-00468-JJF

Document 18

Filed 10/29/2007

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Case 1:07-cv-00468-JJF

Document 18

Filed 10/29/2007

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Case 1:07-cv-00468-JJF

Document 18

Filed 10/29/2007

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Case 1:07-cv-00468-JJF

Document 18

Filed 10/29/2007

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Case 1:07-cv-00468-JJF

Document 18

Filed 10/29/2007

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Case 1:07-cv-00468-JJF

Document 18-2

Filed 10/29/2007

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ORDERING Case 1:07-cv-00468-JJF Document 18-2 Filed 10/29/2007 Page 2 of 8

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THE FIRST NEUTRAL FLUID DISPLACEMENT I.V. CONNECTOR SYSTEM designed to reduce the possibility of Intraluminal Thrombotic Catheter Occlusions

"Touch-Free" Package System - RYM-5000

Catheter Extension Sets with InVision-Plus® Neutral® I.V. Connector System
All extension sets are made of soft, kink-resistant, Non-DEHP PVC tubing.

THE FIRST DOUBLE MICROBIAL BARRIER I.V. CONNECTOR SYSTEM designed to reduce the possibility of Intraluminal Catheter-related Bloodstream Infections

"Peel Pouch" Packaging System ­ RYM-5001

http://www.rymedtech.com/html/body_ordering.htm

10/26/2007

ORDERING Case 1:07-cv-00468-JJF Document 18-2 Filed 10/29/2007 Page 3 of 8

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Full Product Line Descriptions 2007 Hospitals Home Infusion Alternate Site

© 2007 RyMed Technologies, Inc. All rights reserved 06/07 Web Site Design by ACT 2, Inc.

http://www.rymedtech.com/html/body_ordering.htm

10/26/2007

Direct_USA Case 1:07-cv-00468-JJF Document 18-2 Filed 10/29/2007 Page 4 of 8

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DISTRIBUTORS SERVING USA

THE FIRST NEUTRAL FLUID DISPLACEMENT I.V. CONNECTOR SYSTEM designed to reduce the possibility of Intraluminal Thrombotic Catheter Occlusions

THE FIRST DOUBLE MICROBIAL BARRIER I.V. CONNECTOR SYSTEM designed to reduce the possibility of Intraluminal Catheter-related Bloodstream Infections "Touch-Free" Package System - RYM-5000 Catheter Extension Sets with InVision-Plus® NEUTRALTM I.V. Connector System
All extension sets are made of soft, kink-resistant, Non-DEHP PVC tubing.

"Peel Pouch" Packaging System ­ RYM-5001

http://www.rymedtech.com/html/body_direct_usa.htm

10/26/2007

Direct_USA Case 1:07-cv-00468-JJF Document 18-2 Filed 10/29/2007 Page 5 of 8

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Medical Specialties Distributors, Inc. Serving Entire US 800-967-6400 Click here for internet ordering

The Burrows Company Wheeling IL 847-537-7300

Attentus Medical Sales, Inc. Humble, Texas Serving Entire US 866-456-3929 Click here for internet ordering Back to previous page
© 2007 RyMed Technologies, Inc. All rights reserved 06/07 Web Site Design by ACT 2, Inc.

http://www.rymedtech.com/html/body_direct_usa.htm

10/26/2007

Case 1:07-cv-00468-JJF

Document 18-2

Filed 10/29/2007

Page 6 of 8

Robotic Reminders Case 1:07-cv-00468-JJF

Document 18-2

Filed 10/29/2007

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Robotic Reminders
Valerie J. Nelson Jul 1, 1999 12:00 PM THE IDEA STRUCK Barbara Robinson as she was, once again, flipping through a well-worn notebook to see which patient needed what enteral supplies and when: Why not have the company computer system help manage this process? After all, her boss was always saying, "If you are writing something down, you aren't using the computer. It isn't there just to put orders in the system." So the customer service representative for American HomePatient of Delmarva in Salisbury, Md., booted up the recurring sales feature that was already a part of the company's software package and set about to make it start doing this critical but repetitive task. After a short learning curve and some data entry, Robinson customized the software to generate a ticket for each patient once a month to remind staff to check on supplies. The new system works especially well for enteral patients who are children, Robinson reports. "We've gotten a number of comments from mothers who look forward to our call every month," she says. "It's one more thing they know they don't have to worry about. It's a big relief to a lot of these moms that they can order something once, and, as long as the child is on the formula, they know we will call in plenty of time to reorder so they won't run out." Located near the eastern shore of Maryland, American HomePatient of Delmarva is a rural provider that serves between 40 and 60 enteral patients at any one time in the tristate area the company is named after-Delaware, Maryland and Virginia. About 20 employees work at the former mom-and-pop shop that was sold to American HomePatient in 1996. Given the company's client base and geography, taking a computerized approach to managing recurring orders was almost a matter of self-preservation, says Robinson. The provider was plagued with emergency weekend calls from customers calling in a panic because they were using their last formula. But since the ticket-reminder system was launched in September, the company has managed to reduce overtime pay for after-hours delivery, cut down on time and gasoline wasted when drivers had to break off from their planned routes to fit in an unexpected stop, and improve morale among employees and customers. "It was very frustrating before," Robinson says. "We didn't have one person following each patient. The mother or a caregiver would have to talk to two or three people here. Or parents would get involved in some other aspect of care, and they would forget to call. Then, it would be, 'We need something by 2 p.m.,' and we'd have to drop what we were doing to get the patient on track." The three people responsible for customer service for the company can now focus on tasks such as serving as a liaison to the hospital and answering patients' questions more completely over the phone. Fueled by this success, Robinson is dedicated to streamlining the enteral ordering process. "Instead of being jacks-of-all-trades, master of none, we're a little more knowledgeable," she says. In her case, make that Jill of all trades and certainly a computerized master of one.

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Gingo Decl. Exhibit B

http://www.printthis.clickability.com/pt/cpt?action=cpt&title=Robotic+Reminders&expir... 10/26/2007

Robotic Reminders Case 1:07-cv-00468-JJF
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Document 18-2

Filed 10/29/2007

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http://www.homecaremag.com/mag/medical_robotic_reminders/index.html

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© 2007 Penton Media, Inc. All rights reserved.

Gingo Decl. Exhibit B

http://www.printthis.clickability.com/pt/cpt?action=cpt&title=Robotic+Reminders&expir... 10/26/2007