Corporation Commission — Fixed Utilities
TITLE I4. PUBLIC Sl£R\·"ICI£ CORPOR.t\TIONS; CORPORt\TI()NS ANI) .=\SSOCIA`I`IONS; SECURITIES REGULATION
CHAPTER 2. CORPORt\'l`lON COMMISSION
FIXEI) l1TIl.I'I'IlTS
Authority: Article XV. ti 3. Constitution of`Arizonn and A.R.S. § 40-202 et seq.
Editor ’s Note: The Ojffice ofthe Secretary of State publishes all Code Chapters on white paper (Supp. 02- i).
The Corporation C ononission has determined that rules in this Chapter are exempt from the Attorney General trertification provi-
sions ofthe Arizona Administrative Procedureztct (/|.R..S`. § H-i04ij hy a court order (State ex. rei. C orhin it Arizona Corporation Coni-
mission, I74 Ariz. 2i6 348 R2:} 30l {24pp. I 992)). This eremption means that the rule was not certified by the Attorney General. Because
this Chapter was filed under a rulemaking exemption, as determined by the Corporation C ornmission, other than o statutory eiremption,
the Chapter is printed on green paper:
Chapter 2, consisting ot`Sections iit4-2-HH. Ri4—2-it}5, Ri-!-2-20} through Ri4·2-21*3, R14-2-3t’}t through RH-2-3i3. RH-2-40i
through Ri 4-2-41* I, Ri 4-2-501* throttgh R l -1-2-5iO, and Ri 4-2-60l through RI4-2-61*0, adopted effectixte March 2. i 982.
ARTICLE l. (IENERAL PR()\·’ISIONS R14-2-309. Meter reading
ri>n»t·r .smiim.i ai4-2-tto, ai.:-2-tz?. and air-2-i28, E}jj§:§}?·
r-enanriueied as .Seetion.s· Rl-}-2-I0} through RH-2-[U3 respectively R14 2 3 l2` Ad . ,1 _ I. _ _ d H I . R . m_
ondforrner Section Rl-}-2-H5 renttmbered os .S'eetion RM-2-3iJ RM-2-R 1.,` C n1_1nl?'1_;iI we (In wnng cqumime 5
gjfecmle Mimlh 2’ mg; R I ignition
Former Sections Ri-}-2-itil, iii4—2-ith?. Ri·J-2-it}4`, Rt`4-2- _, .
ttm titmitgii att-2-i26, i2i.i-.2-i29, RI4-2-1*30, R14-2-isz titmgtt ARTICLE ‘i· `IATER LTILITIES
RH-}- I3-! repealed e_§'eetii·e .·li'at·ch 2, i 982. Section
Section . Convenience and Necessitv for water
R14-2-101. Accident reports ` `. . . ` ` ·
_ . . . uti1it1es;abandonments
Rl~i—2-102. Treatment of depreciation RI4_2_4m F_;mbli_;l“ncm 0f._m_viC_
RM-2-w3' Denning Hung Rcqulmnclm in Suppim of H RI4-2--III4 |\ilinitnum customer lII`1:t:I‘I`t1ElI.l0II re uirements
R'°““°S' bi" *' P“b1I° S“""'1°° C"""°"“l°" D“l"g Rl4·2-·l05- sen-iu: connections me esiabtash iii t-- l
Business in Arizona for at Determination of the _ ' V. _. _ ‘ _ I UI 5
. _ . ., . . I R I 4-2-406. M ain extension agreements
Value oi Property of the Lorporation and of the Rate RM 2*407 Pr vi i n fg rv?
ol` Return Tltereon, or in Support of Proposed RI4_2 4U8` Mglcfrimgnéc CC
Increased Rates or Cltaraes ` C ' . . _ _ .
R1-1-2-104. Inspection oI`a1u1i1alrepLi,;·1·ts $1]1In.g'i]i"`I cuglétllflll
R't·2·“’5· Nutt t·*‘t¤t= were in-iizi-ii t AZEiTi‘Li`F.Tt§n1Z.'3'FiZa..g Re
Rl~l—2-106. Commission Color Code to Identify Location ot` ` ° ° ‘ LI `
Underground Facilities ARTICLE 5. TEIEPHONE IYTILITIITS
.=\ RTICLE 2.. ELE{Q'l`R}C l.|TILI'l`IES Section
Sccmm R14-2-501. Oeliriitions ` l _ I `
. . . _ R14-2-502. Certificate ot Convenience and Necessity tor tele-
R14-2-201. Definitions . . . W . . _ . _ _
RI 4-2-202 Ccnmcam of Cmwcnicmc md Ncwssiw lbf Elccw phone utilities, additionsiextensions; abnndoninents
‘ '. . . . __ K ` ‘ R14-2-503. Fstahlishment ofservice
R I 4_2_2O3 U}. Service R 14-2-504. Minimum customer information requirements
RM 2 m4` . ` ` . . _ R14-2-505. Service connections and establishments
- -- . tntmum Customer Information Requirements R14 7506 Construction Agwcmem
RI4_2_2U5` Mmilcr Mmcrlng R14;2-ollil Provisiori of"%erviee
Iiliiiiiit i.i.’Z1§Zi.;F.Z.$Z.$S°`E"“`b"S"'“"“`S ggjgggg- eittteejttsetleettew
R14-2-20s. rmi-·isiim msen-tee ` ` · °‘"'“.‘“f‘ N".? *"’“"°° . .
RI4_2_209 Vlctcr Reading R14-2-510. Administrative and Ilearing Requirements
R14-2-210. Billing and Collection ARTICLE 6. SI1Z\\·’ER U'I`IL|'I`IES
R14-2-211. Tennination ot`Serv‘ig_e_ ,_ _ .
Ilettring Requirements 01- Dcnmmms
" " ` bc l RI-I-2-602. Certificate oi` Convenience and Necessity tor sewer
ARTICI .E 3. GAS UTILITIES utilities; additionstcxtensions; abandomnents
., . R14-2-603. Establishment ofservice
beeuon . . . . . .
. . . _ Rl-I-2-604. lVI1I11ITILlI"I`l eustoiner infomiation requirements
RM'2-3m` Qcllplllunb . . _ . . . R14-2-605. Service connections
R14-2-302. Certilicate ot Convenience and Necessity for gas R14_2_606 Ccucmcnlmincmcmima rccnwnlq
utilities; additionsiextensions; abantlonmenls ` , .‘_ .` ` ` g `
ni-1-2-sin. iistahlislttneiit ofseryice }3T“‘f‘â€"f“ **;'_*f{‘“[;;n
R I 4-2-304. N/Iinimum customer information requirements R 1 4i2;6U9' idggrvicc
R 14`2`3O;I' washer nlctcrmg ._ R I -I-2-6 I 0. Administrative and I-fearing Requirements
R14-2-306. ben-‘ice lines and establislnnents
R14-2-307. Main extensions
R14-2-308. Provision of` service
.lunc 30. 2004 Page I Supp. 04-2
Case 2:03-cv-02214-SRB Document 123-2 Filed 12/30/2005 Page 1 of 3
Arizona Aiiminisiraiive Code 'l`itlc 14, Ch. 2
Corporation Commission -— Fixed Utilities
3. For the purposes ofdetennining a reasonable installment 4. Failure to pay liar a bill to correct a previous underbilling
payment schedule under these rules. the utility and the due to a.n inaccurate meter or meter failure iI` t.l1e customer
ctistomer shall give consideration to thc following condi- agrees to pay over a reasonable period of` time.
tions: 5. A utility shall not terminate residential service where the
a. Size ofthe delinquent account. customer has an inability to pay and:
b. Customer’s ability to pay. a. `|`he customer can establish through medical docu-
c. Customer`s payment history. mentation that. in the opinion of`a licensed medical
d. Length of`time that the debt has been outstanding. physician. termination would be especially da.mge.r~
e. Circumstances which resulted in the debt being out- ous to the health of` a customer or a permanent resi-
standing. and dent residing on the custorner`s premises. or
f`. Any other relevant factors related to the circum- b. Life supporting equipment used in the home that is
stances ol`the customer. dependent on utility service for operation ot` such
4. Any customer who desires to enter into a deterred pay- apparatus. or
ment agreement shall establish such agreement prior to c. Where weather will be especially dangerous to
the utility`s scheduled temiination date lor nonpayment health as defined or as detcnnined by the Commis-
of bills. `l'he custon1cr’s failure to execute such an agree- sion.
ment prior to the termination date will not prevent the 6. Residential service to ill. elderly. or handicapped persons
utility from disconnecting service for nonpayment. who have an inability to pay will not bc terminated until
5. Deferred payment agreements may he in writing and may all ofthe Iollowing have been attempted:
be signed by the customer and an authorized utility repre- a. The customer has been informed ol` the availability
sentative. ol` funds from various government and social assis-
6. A deferred payment agreement may include a finance tance agencies of`which the utility is aware.
charge as approved by the Commission in a tarill` pro- b. A third party previously designated bythe customer
ceeding. has been notified and has not made arrangements to
T. lla ctistomer has not fulfilled the terms of`a deferred pay- pay the outstanding utility bill.
ment agreement. the utility shall have the right to discon- i`. A customer utilizing the provisions of` subsection {AM4)
ttcct service pursuant to the utility’s temiination of or {A)(5) above may be required to cuter into a deferred
scrvicc rulcs. Under such circumstzmces, it shall not be payment agreement with the utility within IU days aller
required to olli-:r subsequent negotiation of` a deferred the scheduled termination date.
payment agreement prior to disconnection. 8. Disputcd bills where the customer has complied with the
I. Change ofoccttpaticy C()l'I'|I'I1lS$lt\I't1S rules on customer bill disputes.
I . To order service discontinued or to change occupancy. the B. 'lerntination of scrvicc without notice
customer must give the utility at least three working days T- l. ln a competitive marketplace. the Electric Service Pro-
advance notice in person. in writing. or by telephone. vider cannot order a disconnect for nonpayment bttt can
2. The outgoing customer shall be responsible for all utility only send a notice of contract cancellation to the eos-
services provided or consumed up to the scheduled turn- tomer and the Utility Distribution Company. Utility ser-
ol`I` date. vice tnay be disconnected without advance written notice
3. The outgoing customer is responsible lor providing under the following conditions;
aeeess to the meter so that the utility may obtain a final a. The existence of` an obvious hazard to the safety or
meter reading. health of the consumer or the general population or
iiimiai sm b ?I*.g¤t*!{t>·‘fj¤¤r=jt72y>' at *`;·¤"§t*~s- . .
Adopted cmfcmf March 2% W32 (Supp. 32_2)_ Amcndcd . cuti ity tas evi ence o meter tampering ornlraud.
b __ an cmcr wmv action an-ccmfc Au ust 10 1998- m_$u_ c. Failure of alcustomer to comply with the curtailment
3 l’. .’ . . g `. p. dures tm osed bv a utility during su lv short-
ant to A,I{.b. 9 41-IU26. in efl`ect lor a maximum of ISO ll · · —· pp ·
{Mis lbllpll ?8'3l' Emergent)- alnlerlllllitnl mplacld bi 2. The utilitv shall not be required to restore service until the
exempt pemianent amendment eilective December3l. dl. ’ _l. h It d . I . t. It _ bu
Iqqg (Supp- 984)- Ammdcd bycxcmp[mlcn1a](ingul5 con i ions w nc resu in tie termina ion rave cen
A an wiz eireettv-C September 24 tooo (siipp 00-3) “F‘â€Â°Â°â€˜Â°.d.“’ thc *“"‘lB°".“" “l‘l“’ ""'l‘¥`· . .
' " ` ` " ` ` ` ' ` 3. I1ach utility shall maintain a record of all terminations of`
Eriirorls Note: Thefoilowiirg Szcrion was amended under on service without rioticc. This record shall be maintained
exempriort from the Arrornejt Grzrieroi o_oprovoIprrivi.s‘ir1ns riyfriie l`or a minimum of` one year and shall be available for
Arizona Arinrin·i.srrorit·e Procedure Aer (.Sl‘¢:rre nv. rel'. Corbin vt inspection by the Commission.
Arizona Corporation Commission, 174 Ari;. 2i6 848 R2:} 30} {I. Temiination otservice with notice
(App, i‘»'92)), os de1’ermirted&i= rite Corporation Commission. This I. ln a competitive marketplace, the I-Llcctric Service Pro-
cercmprion means iiioi the rules as amended were nar approved or vider cannot order a disconnect |`or nonpayment but can
the Arrorrtey Genera!. only send a notice ol` contract cancellation to the cus-
R|4_2_2H_ Tum-lmm-un u[¤—u.‘.i‘_,c tomer and the Utility Distribution Company. A utility
.-·\. Noupermissihle reasons to disconnect service. A utility may lu"}. dlS“°“"““l Sclivlce [0 a"Y_‘?u*°m"'°" {mi al'}, "°“$°“
l't0l CllSCOt1|tCCt service for any ol` the reasortg grated below; =il¤l¢¢d l‘¤·!low‘ provided the utility has met the notice
I. Delinquency in payment for services rendered to a prior mqlllmmcllls cslllbllslwd lj?. lm (‘_°mlmi5l°ll: . .
customer at the premises where service is being provided, "· Cu_Sl°m°r ‘"`“’l“ll°“ st ul"? at mc ullllly S lmllih _
except in the instance where the prior ctistomer continues ll l'€lll_m'° at lim cusmmcr ll] my il llellllqucm blu lst
to reside on the premises. Lllllllil Scwlcm _ _ , _ _ .
2. Failure ol` the customer to pay for services or equipment °· }`a'lll"° I0 lilccl lll 'T'“'m“"l lhc lmllly S flclmml
which are not regulated by the Commission. "°°ll'"°m°mâ€*
3. Nonpayment of`a bill related to another class ofservice.
Jima so. 2004 Page 65 Sure 04-2
Case 2:03-cv-02214-SRB Document 123-2 Filed 12/30/2005 Page 2 of 3
Title 14, Ch. 2 Arizona Administrative Cade
Corporation Commission 1-`ixed Utilities
d. Failure ofthe Customer to provide the utility mason- 4. Service may only be disconnected in conjunction with a
ahle access to its equipment and property. personal visit to the premises hy an authorized represen-
e. Customer breach ol` a written contract t`or service tativc ofthe utility.
between the utility and customer. 5. The utility shall have the right (but not the obligation) to
l`. When necessary thr the utility to eornply with an remove any or all of its property installed on the cus-
order ol`any governmental agency having suelijuris- ton1er`s premises upon the termination of service.
diction. F. Lantilord/`lenanl rule. In situations where service is rendered at
2. liaeh utility shall maintain a record of all terminations ot` an address different from the mailing, address of the hill or
service with notice. This record shall be tnaintained l`or where Lhe utility knows that a landlordftenaxit relationship
one year and be available for Commission inspection. exists and that the landlord is the customer oi` the utility. and
D. Termination notice requirements where the landlord as a customer would otherwise he suliiect
l. No utility shall terminate service to any ot` its customers to disconnection ofserviec. the utility may not disconnect ser-
without providing advance vvritteo notice to the customer vice until the lbllovving actions have been taken;
of the utility,-·â€s intent to disconnect service, except under 1. Where it is feasible to so provide service, the utility. atter
those conditions specified where advance vvrittctt notice providing notice as required in these rulesr shall oller the
is not required. occupant the opportunity to subscribe for service in his or
2. Such advzuwe written notice shall contain, at a minimum. her own name. li the occupant then declines to so suh-
the thllovving intormation: scribe, the utility may disconnect service pursuant to the
u. The name ofthe person whose service is to he termi- rules.
nated and the address where service is being ren- 2. A utility shall not attempt to recover from atenant or cou-
dered. dition service to a tenant with the payment ot` any out-
b. The utility tatrill that was violated and explanation standing bills or other charges due upon the outstanding
thereof or the amount of the bill which the customer account ofthe landlord.
has tailed to pat- in accordance with the payment mswriml Num
Pijllui Ul the lmhly` ll dpl:il1cabl€'_. _ . Adopted effective 5/larcli 2, 1982 (Supp. R2-2). Amended
:2. lhe date on or after which service mav be temu- _ . . . _
Dated- * by an emergency aetiojn ettective August 10.-1998, pursu-
it A aaamm advising the is a..taa the gis?-'*-5-g84}·'g—°= m='??$· **9
utility at a spain; address or patina number rar "*‘*l uml I '°)‘ _ '“°’§°““’ "f"T"‘“l'{‘°“"°"l“‘°°‘l bl
infomation regarding any deli-;m;d paymcm gr mhcr Izxgcéilpl D¤¤'¤<~¤1ti1'11
proeedures which the utility may olier or to work berm (Su 9941} Amcndedb Bwm lmlcmukm wb
out sonic other mutually agreeable solution to avoid A AgR` Hr `_t. __ O _1 b F lg UUPUU Q; (H? 4
termination ofthe customefs service. ` ' ' ` ° cl' llc °° cr °` “ (` upp‘ ` )‘
e. A statement advising the customer that the utility ’s E rlffork Note: T}1cf0H0w£ngSccrfun was rmrcradcd wider mi
stated reason for thc termination of services may he eremptfon from the Attorney General approval provisions of the
disputed by contacting the utility at a speeitie Arizona Administrative Procedure Act {Srara cx. rel Corbin v.
address or phone number, advising the utility ofthe Arizona Corporation Commission, I74 Ariz. 2I6 848 R2d 30}
dispute and making arrangements to discuss the (App. .*992)), as deter:nir1edb}=r!1e C`vrp0m.¤’i¢m Commission. This
cause tor termination with u responsible employee exemption means thm the rules as amended were rw! approved by
ofthe utility in advance ot` the scheduled date oI`ter- tf1eAf!0rr1cy Genera!.
m'mllwH· nlhc responsible _€mplUY°° $h*lll_ bs Rl4—2—2l2, Administrative and Hearing Requiretnients
empowered to resolve the dispute and the utility ‘_.\_ CuswmcrScn.iccU_.m]p1E]intS
Shllll {mam _lllC °l°U°n_ [O mmlmalc _S°"Vl°° BRC" l. Each utility shall inake 21 lull amd prompt investigation of
"mlllmg thm °pp°'1“"'l}" tm a _m°?l"l$ alld C0"' all service complaints made by its customers, either
cluding that the reason `lor termination is just arid directly OI. through me Commissilml
aclvlsmg tllc °u$[°m°r at he asia m mc 5 mmplalm 2. The utility shall respond to the complaina.nt and the Com-
_ will lll? L UmmlSS'*""· _ _ _ _ mission representative within tive working days as to the
3. Where applicable. a copy of the termination- noticcltvill Status Ofthc utility ;m.cmgatiO“ Ofmc C(mpiBim_
_ I __ _l°° s'lllulmllC°ljlSl}" tswsdsd m dcslgnmcd lhml pam°S· 3. The utility shall notify the complainant and the Commis-
E·· llmmg vt l°'i"?'“*‘l‘°“$ with ngllcc _ _ ’ sion representative of the final disposition ot` each coni-
1. Each utility; shall be required to give at least live days plaim Upon mqucst Ot- thc Cmnplmnam Ol. the
j gdliincc Ymltcin Pmll to l-ll‘·’lcm]ln_*ll“’n dmc- I _ Commission representative the utility shall report the
~· · ucl "'°t'c° S la _“ °°"5“l?“’d lc bf: g“““ ts thc ‘·“â€' Iinclings eI`its investigation in writing.
mmst Whstt ¤ —’=¤P>‘ thsml *5 lss Wh thc °¤***¤m°*“ OY 4. The tiuiiiv shall inlemi the ¤aaamaai‘hisiigiii olappcal
posted lirst class in the United States mail, addressed to w [hc CO]nmiSSi0n_
[llc c'·lSl°m°"`S last kmwl" “ddr“SS· _ 5. Each utility sliall keep a record of all written service com-
3- ll BRC" thc Pcrmd mi llmc llllowcd b}" the Home lm plaints received which sliall contain, at a minimum. the
elapsed and the delinquent aeeount has not been paid nor {OHU“.mg dma:
m"`€mE·?'m*}lS mad'? Willi lllc ‘·'_lllllY fw thi Pf*}"““*"ll a. Name and acld|essot`t|1e complainant;
thereof or in the ease Ul-E1iVll}llIl.!<`l1'I`[JIl the utility s rules b_ DME and nature UI-the complaint;
the customer has not satislied the utility that such viola- c_ Dispusimm UI-the Complaint; and
tion has ceased. the uulitv may then terminate servteeon d_ A mp), of- any mrmspondcmc between [hc mmly_
or after the day specified in the notice without giving iur- thc cusmmcn and um Commission]
[hcl m·‘“'*€· This record shall be maintained for a minimum period ol`
one year and shall be available l`or inspection by the
Commission.
Supp. O4-2 Page 66 June 30. 2004
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