Free Response to Motion - District Court of Delaware - Delaware

Case 1:04-cv—O0960-SLR Document 95-16 Filed O3/13/2006 Page 1 013
EXHIBIT
N0. 15
l7l9l0l_I.DOC

Case 1:04-cv—O0960-SLFI Document 95-16 Filed O3/13/2006 Page 2 of 3
Exchange Email Backup and Recovery Standards
Exchange sewers will be backed-up only for the purposes of Server Disaster
Recovery and Motorola legal requirements.
No recovew of individual customer mailboxes will occur from tape for reasons
other than listed above.
DETAILS OF THE POLICY —
• Single Mailbox item recovery for customers:
o Requests for customer mailbox item data recovery will be managed
by the Deleted Item Retention process on each Exchange server.
All customer mailbox data will be recovered using the DELETED
MAIL RECOVERY option. Deleted Item Retention is the ability for
Exchange sewers to retain, in a special manner, a deleted
message in the database even after a customer has "permanently"
deleted it for a specified period of time. This allows the restoration
of these messages without having to go through a mailbox restore
from backup tapes. Motorola will implement a global standard of
14-day retention for deleted items in the Exchange environment.
o Motorola will not recover:
· Single mailbox data using Backup tapes.
- Single mailbox data that is downloaded (POP’d) to home
computer devices unless this data can be recovered via the
Deleted Item Retention recovery process.
· Single mailbox data that is downloaded to a .PST file or
Palm/PDA/SmartPhone device unless this data can be
recovered via the Deleted Item Retention recovery process.
• Single Mailbox recovery for customers:
o Requests for customer mailbox recovery will be managed by the
Deleted Mailbox Retention process on each Exchange sewer.
Deleted Mailbox Retention is the ability for Exchange sewers to
retain, in a special manner, a deleted mailbox in the database even
after the mailbox was deleted for a specified period of time. This
allows the restoration of these mailboxes without having to go
through a mailbox restore from backup tapes. Motorola will _
implement a global standard of 30-day retention for deleted
mailboxes in the Exchange environment.
• Backup/Recovery process for Exchange servers:

Case 1:04-cv—00960-SLB Document 95-16 Filed 03/13/2006 Page 3 of 3
o Backup Tape recovery processes will be managed for Exchange
sewers should we suffer a server failure, storage group failure or
database corruption.
o Full backups of each Exchange storage group/database will occur
on a nightly basis.
o Backup tapes will be managed via a 14-day rotation method; tapes
outside the 14-day rotation will be destroyed or re-used. No tapes
(or data contained on those tapes) will be archived for any reason
beyond the 14-day retention period.
o Off-site storage of tapes will be included in the tvvo—week period.
o Detailed instructions and methodology regarding the integration of
the EASI process and recovery from tape of database or storage
group failures will be managed via separate documentation.
Effective Date: November 15, 2002
Implementation Method: All Exchange sewers and future versions will have this
policy enforced.
NOTE: This policy will be modil7ed/updated to reflect any changes to
Motorola 's Data Retention policies as they occur and pertain to messaging.